FIRE DEPARTMENT STRATEGIC PLANNING: CREATING FUTURE EXCELLENCE by Mark Wallace. Published by Fire Engineering. A fire department that knows where it is going, knows the environment in which it must operate, and has identified how to get there has the best chance of achieving its goals. A basic step-by-step guide to the strategic planning process using a model that any department can tailor to its needs. Included are suggested forms, questionnaires, and surveys.
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